Refund and Returns Policy

Effective Date: January 8, 2025

At Triluxsonali, your satisfaction is our priority. We understand that sometimes returns are necessary. Our Refund and Returns Policy outlines the guidelines for product returns, refunds, and exchanges. By purchasing from Triluxsonali via our website https://triluxsonali.com/ or in-person, you are agreeing to the terms of this policy.

 Eligibility for Returns:

  • Timeframe: You may return eligible items within 30 days of the original purchase date.

  • Condition: Items must be returned in their original condition, unused, and with all original packaging, tags, and accessories intact.
    * Proof of Purchase: A valid proof of purchase (order number, purchase receipt) is required for all returns.

  • Non-Returnable Items: Some items are non-returnable, including custom-made items, items sold as “final sale,” and items that are damaged due to misuse or neglect.

Initiating a Return:

  • Contact Us: To initiate a return, please contact our customer service team at info@triluxsonali.com or call us at 941-727-0584 within the 30-day return window. We will provide you with detailed instructions on how to proceed with your return.

  • Return Authorization: You will need a return authorization number (RMA) from our customer service team to process your return.

  • Packaging: You are responsible for packing the items safely and securely. We recommend using the original packaging if available, to prevent damage during transit.

Return Shipping:

  • Responsibility: Unless the return is due to a defect or error on our part, you will be responsible for return shipping costs.

  • Shipping Method: We recommend using a traceable and insured shipping method for your return. We are not responsible for lost or damaged returns during shipping.

  • Return Address: The return address will be provided when you receive your RMA.

Refunds:

  • Refund Method: Refunds will be processed using the original payment method.

  • Processing Time: Once we receive your returned item and verify it meets our return criteria, we will issue your refund within 7-10 business days.

  • Original Shipping Costs: Original shipping costs are non-refundable, unless the return is due to a product defect or an error on our part.

  • Restocking Fee: In some cases, a restocking fee may apply to returns that are not due to our error or a product defect. You will be informed about any applicable fees when your return is authorized.

Exchanges:

  • Availability: We offer exchanges for items of equal value if the original item is damaged or defective. If your exchange item is of a higher value you will need to cover the price difference.

  • Initiation: To exchange an item, follow the steps for returns as outlined above and include details about the item you would like in exchange.
    * Stock: Exchanges are subject to product availability. If the desired exchange item is out of stock, we will offer a refund instead.

Defective or Damaged Items:

  • Notification: If you receive a defective or damaged item, please notify us within 7 days of receiving your order.

  • Evidence: Please provide photographic evidence of the damage or defect.

  • Options: Upon verification, we will offer a replacement, refund, or exchange, depending on your preference and item availability. We will cover the cost of return shipping for defective or damaged items.

Exceptions:

  • Custom Items: Custom or personalized items are non-refundable unless they are defective.

  • Clearance Items: Clearance items are sold “as is” and are not eligible for returns or exchanges.

Changes to this Policy:

Triluxsonali reserves the right to modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on the Site. It is your responsibility to review this policy periodically.

Contact Information:

Triluxsonali
74 Monroe Avenue,
Bradenton, Florida, United States
Phone number: 941-727-0584
Email: info@triluxsonali.com
Website: https://triluxsonali.com/